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1. Withdrawal Rights - Your Right to Cancel : If you are a consumer, you generally have the right to cancel your online purchase within 14 days of receiving your goods without giving any reason. The cancellation period will expire 14 days after the day on which you, or a third party indicated by you (other than the carrier), acquire physical possession of the goods. To exercise your right to cancel, you must inform Aurora World Ltd of your decision to cancel your order by a clear statement, such as email, post or by using the cancellation form below. You may also contact our customer service team at: Email: [email protected] Aurora World Ltd., Aurora House, Hampshire International Business Park, Crockford Lane, Basingstoke, RG24 8WH, United Kingdom 2. Effects of Cancellation : If you cancel your order within the applicable cancellation period, we will reimburse all payments received from you for the goods, including the cost of standard delivery (where required by applicable consumer legislation). Refunds will be made using the same payment method used for the original transaction unless otherwise agreed. We may withhold reimbursement until we have received the returned goods or satisfactory evidence that the goods have been sent back, whichever occurs first. You are responsible for returning the goods to us without undue delay and no later than 14 days after notifying us of cancellation. Unless the goods are faulty, damaged or incorrectly supplied, you are responsible for the direct cost of returning the goods. 3. Exceptions : Certain products may be excluded from cancellation rights where permitted by law, including: • sealed goods that are not suitable for return for health or hygiene reasons once unsealed; • personalised or customised products; • other products exempted under applicable consumer legislation.